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Delivery & Returns

Shipping

Standard delivery prices are based on the size and weight of your items and will be calculated at checkout.

Please note:  Standard Delivery applies to mainland Great Britain. Should you require delivery to the following: The Isle of Man / Guernsey / Jersey – please get in touch before placing your order to get a quote for delivery as the delivery charge will be different to mainland UK.

International Orders please email us first with the details of the items you would like to order and we will get back to you with a postage quote.

You can collect your order in person from our pick up point Rose & Bumble 66 Flixton Road, Urmston M41-5AB. Collection times are Tuesday-Saturday 10am-5pm. We will email you when your order is ready for collection. Usually within 48hours. Please bring proof of purchase.

We aim to send out all orders within 2-3 working days of payment, orders received after 3pm will be processed the following day. Orders received over the weekend will be processed on Monday. excluding Bank Holidays. Please allow up to 7 working days for your items to arrive from the date of purchase. Please note some orders may require a signature. If you request for a delivery to be left in a safe place, we cannot be held responsible for any losses or parcels going missing and this is requested at your own risk. Occasionally a delivery may be delayed due to unforeseen circumstances however we will always inform you of any significant delays via email

Before finalising your order at the checkout please ensure that the delivery address, including postcode are correct.

Please note Fawn & Fable Ltd cannot be held responsible for failure in delivery due to circumstances beyond our control, including but not limited to Incorrect address being provided, vehicle breakdown, major roadworks or road closures.

Returns

We hope you love your purchases as much as we do, however if for any reason you are unhappy with your items or you find they are unsuitable, please contact us via email at [email protected] or via the contact page on the website. Please do not contact us via our social media accounts for returns, as your message may not be seen.

We will be happy to offer a refund or exchange on items as long as they are returned within 14 days, unused and in perfect condition and where possible in the original packaging. You are required to return the item and pay for the return postage. With the exception of faulty items or goods damaged in transit we are not responsible for return postage and any costs associated with this. Please wrap your item carefully and include your name and address in the package. We recommend you use an insured registered delivery service and keep your proof of posting as we cannot accept responsibility for goods lost or damaged in transit.

Once we have received and checked your return, we will process your refund within 1-2 working days. Please note both original and return postage costs are unfortunately non-refundable.

Damages

Goods that are received damaged will be refunded or replaced.

We package all our items very carefully to ensure they arrive to you in perfect condition however accidents do happen in the unfortunate event that your item arrives to you damaged please contact us within 24 hours of receiving your parcel. We will request that you send us photographs of the damaged item, the postal label and the packaging to [email protected] This must be done within 48 hours for us to be able to raise a claim with our couriers.

If a refund is issued, please allow up to 10 working days for your refund to clear.

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